All About Shipping

Orders over €125 (or equivalent in your currency) receive free shipping, regardless of destination.

I want you to feel confident that your order will arrive as quickly as possible, and in the condition we both expect. I also understand your desire for economical and reliable shipping.

All orders are shipped from Germany, with tracking, using DHL. Your shipping charge is exactly what I pay, with no add-on for my time or materials in packing your order.

When will your order be shipped?

Please understand that I am a one-woman business, and as such I must devote time to creating my art, in addition to making my products, selling, and packing and shipping orders.

Germany and the EU

I endeavor to ship your purchase within 24 hours of receipt of the order. If I expect to be unable to ship your purchase within two days, there will be a notice on every page of my store to that effect.

The rest of the world

I endeavor to ship your purchase within 24 hours of receipt of the order, though it may take 2 days depending on the complexity of customs forms needed for your country. If I expect to be unable to ship your purchase within two days, there will be a notice on every page of my store to that effect.

Packaging

Your order is very carefully packed, to ensure that it is received in the condition in which I expect it to arrive. Smaller orders, such as small prints, are shipped flat, with extra protection to ensure they remain undamaged. Larger items, such as medium and large prints, are mailed in robust tubes. I usually combine orders into the largest package, wherever possible.

Shipping destinations and times

If you would like to order shipment to a country outside the regions below, or require premium expedited shipping, please contact me.

From the day your order is shipped:

  • Germany: You should receive your order within 1 to 2 weekdays.
  • European Union: Your order should arrive within one week, hopefully considerably less.
  • Other European countries: You should receive your order within two weeks.
  • The United Kingdom: You should receive your order within two weeks.
  • The US: You should receive your order in roughly two weeks, depending on the overburdened US Postal Service.
  • Canada: Unfortunately, DHL has limited shipping capacity with Canada presently. Unless premium shipping is hired—upwards of €56 per package—all packages are transported by ship. This means that the transit of orders will take a minimum of 20 days, and quite possibly 30 days. I am monitoring this unfortunate situation.
  • Oceania (Australia, New Zealand, US Minor Outlying Islands): 3 weeks or longer.

If you have a question about shipping that hasn’t been answered, please contact me.